Last updated: October 1, 2026.
1. The agreement
These terms are the rental agreement between you and Bin & Back, a brand of The Ken Dolls LLC, Houston, Texas. You accept them when you tick the box on the booking page and pay, or when you confirm a booking with us by text or phone. If you book for someone else, you are still the renter and responsible under these terms.
2. What you rent
Reusable plastic moving bins with lids, the dollies in your package, labels and zip ties. The bins, lids and dollies stay our property. The labels and zip ties are yours to use up.
3. Rental period
Your rental runs from your delivery date to your pickup date: 1 week or 2 weeks, whichever you booked. Extensions are $1 per bin per week, billed by Square invoice, and must be requested before your scheduled pickup so we can check the bins are free. If the bins are not ready on your pickup date and no extension was arranged, the extension rate applies for each week or part of a week until we can collect them.
4. Delivery & pickup
Delivery and pickup are free within 30 miles of downtown Houston. Farther out we add $2 per mile each way and confirm the amount with you by text first. We deliver and pick up within the 2-hour window we confirm by text. Someone 18 or older must be present for delivery. For pickup, bins must be empty, with their lids, and stacked in the place we agreed. If you can't be there, they may be left in an agreed accessible location. A missed appointment without 2 hours' notice incurs a $35 trip fee.
5. Looking after the bins
You are responsible for the bins, lids and dollies from the moment we deliver them until we pick them up. That includes loss and theft. Use them for household or office goods only. No hazardous materials, no liquids without secondary containment, and no perishables. Keep each bin to about 50 pounds, stack no more than four high, and don't stand or sit on the bins or ride the dollies. Do not write on, sticker (other than our labels), cut or modify the bins. Don't pass them on to anyone else.
6. Lost, damaged or unreturned equipment
Normal wear is expected and free. We count the bins, lids and dollies at delivery and again at pickup.
- Cracked, broken or missing bin: $25 each.
- Missing or broken lid: $5 each.
- Missing or broken dolly: $60 each.
- Excessively soiled bins that need special cleaning: $5 each.
If something is missing at pickup, you have 7 days to find it and arrange its return with us. After that it is treated as lost and charged at the amounts above. Those amounts are the most we charge per item.
7. Clean bins
We wash and sanitize every bin between rentals. Please return them empty and free of food, liquids and trash. If your home has had bed bugs, roaches or another infestation during the rental, tell us before pickup so we can treat those bins separately.
8. Cancelling or changing your booking
Full refund if you cancel or reschedule at least 24 hours before your delivery window. Inside 24 hours, a $35 trip fee applies. If we cannot deliver on your date, for example because of severe weather or because bins are unavailable, we will offer the closest date or refund you in full.
9. Payment
Payment is due when you book. Texas sales tax (8.25%) is added. Extensions, trip fees and charges for lost or damaged equipment are billed by Square invoice and are due on receipt.
10. Your belongings and our liability
We rent you the bins and dollies. We do not pack, load or move your belongings, and Bin & Back is not responsible for the contents of bins or for damage to your goods or property during your move. Pack fragile and valuable items with care. To the extent the law allows, our liability for anything connected with your rental is limited to the amount you paid for the rental.
11. The fine print
Texas law governs these terms. If part of them cannot be enforced, the rest still applies. Questions? Call or text (281) 742-0301 or email book@binandbackhouston.com.